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Operators plan massive carrier grade Wi-Fi expansion

Huge pent up appetite for carrier grade Wi-Fi has been confirmed by recent research commissioned by customer experience specialist Amdocs, suggesting that both cable operators and MNOs (Mobile Network Operators) will deploy this at massive scale over the next three years. The research, conducted by Real Wireless and Rethink Technology Research, identifies how operators in both these camps are in turn responding to rapidly growing dissatisfaction among their customers with the Wi-Fi performance and reliability they are getting in public hot spots in particular. The fault does not really lie with Wi-Fi itself, which has actually improved in leaps and bounds, but instead the failure to keep up with escalating expectations. People now expect levels of availability for Internet access that used to be confined to enterprise data networks and Wi-Fi has come into the firing line as the new de facto “last mile” of the broadband access infrastructure.

So as Amdocs pointed out, service providers are seeing that “best-effort” Wi-Fi is becoming less profitable and a guaranteed higher quality of experience (QoE) is needed for emerging revenue generating services such as TV everywhere and online gaming. Yet as we all know Wi-Fi QoS at public places like hotels and trains is all too often poor and inconsistent, too susceptible to data traffic congestion as well as varying spectral conditions.

Carrier Wi-Fi implies guaranteed QoS for specific services such as TV, which in turn depends on traffic management techniques in order to meet varying requirements for bandwidth and latency by giving some IP packets priority whole holding up other packets associated with less urgent applications like email. Above all carrier Wi-Fi requires strong tools for network planning and management to ensure that QoS can be maintained even at peak times. In the Amdocs survey, two thirds of respondents identified lack of such strong tools as one of the top three risk factors that might deter or delay investment in carrier-grade Wi-Fi.

Fortunately such tools are now available from a clutch of vendors that now specialize in carrier Wi-Fi after cutting their teeth in offload to broadband via Wi-Fi from cellular networks. One of them, Aptilo, now emphasizes the importance of integrating Wi-Fi at the service management level with existing backend OSS/BSS operational systems as a foundation for policy enforcement and new revenue generation. Another, Birdstep, has been focusing increasingly on the bigger picture of heterogeneous networks (HetNets) that combine Wi-Fi with cellular with the catch line of “Experience Continuity” to describe the goal of delivering optimum QoS to users wherever they are and whatever device they have.

Of the two operator categories covered by Amdocs in its research, HetNets are of greatest interest to MNOs, but carrier grade Wi-Fi itself is a major goal for many cable operators seeking to give their subscribers access to premium TV content on the road and underpin their quad play offers. The interesting aspect of the research is the suggestion that operators will be clutching carrier Wi-Fi technology almost as soon as it comes out. As a result the prediction is for penetration of carrier-grade Wi-Fi hotspots to increase from 14% at the end of 2014 to 72% by 2018.

This will not be a case of technology leaking gradually out to the market as it comes along, but being pulled hard by consumer demand. Just as high speed broadband Internet access has come to be taken for granted, carrier Wi-Fi will quickly follow.

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Live OTT streaming – Industry feedback from CDN World Summit London 2014

Last week I led a round table on the future of live OTT TV and it’s implication for CDNs during the last session of Informa’s CDN World Summit in London.

My first point to open the debate was on QoE. I pointed out that mobile telephones are a giant step backwards in term of voice QoE and service availability compared to good old fixed lines. However we’re all happy to renew dropped calls lose coverage or ask our correspondents to repeat on our mobile phones because we gained so much more than service QoE with mobility. I then suggested users might accept a similar trade-off and embrace lower QoE for OTT TV than broadcast, in exchange for lower costs, mobility, greater choice and personalisation. The reactions around the table made me think I’d just insulted the queen. There was emphatic disagreement. TV is TV and will always be TV said the TV operators and nobody dared take issue. I guess that’s what happened in the boardrooms of railway companies when airplanes arrived. One of the non-TV-operator participants did agree that maybe – except for sports – QoE might be traded-off for greater choice. At this point, the challenge of content navigation was brought up for search and recommendation.

That got us talking about “long-tail live TV” and if it might ever makes sense, i.e. being able to watch a unique live stream that you really care about. That access might make you so grateful that even if the quality wasn’t always pristine you’d still be happy. This idea is buoyed up in an OTT rather than broadcast context. Indeed all the TV markets I’ve worked in, even if they have many hundreds of channels available, invariably have 10 or fewer channels that any one community is prepared to pay for. One of the key promises of OTT is to abolish markets, typically under a satellite footprint. All those start-ups targeting Diasporas are going to find tough competition as the big guys come into their nascent markets more and more.

From a financial modelling point of view, the satellite broadcasters around the table were pretty excited about the fact that for live OTT, if you have a tail-end channel that nobody is watching, your Opex goes down to zero. This for them was the real opportunity in live OTT.

Consensus was easy to get on the fact that live OTT TV brings mobility, however nobody was clear yet about a killer use case where this is really important. Watching videos on the tube or train is still very much a download experience and rarely legal at that.

When I brought up the question of when rather than if, Netflix starts live streaming nobody felt ready to pick up the gauntlet. I’ll keep that for another day.

Our debate wound up over an interesting discussion on the blurring of boundaries between linear and on-demand content. Typically a shopping channel can be played out from an automated server with people being able to interact and turn a multicast stream into a unicast one. The final feedback from two operators round the table was that Multicast is only really a panacea for large Telcos that own a network. For the rest of us the cost benefit analysis turns out much worse in the real world than on the drawing board of business planning.

This left me with the clear impression that there are still problems out there looking for solutions, not the other way round for a change. As many network and service operators want to build their own solutions rather than relay on the global CDN operators, we’ll probably see a major player emerge from the likes of Anevia with its edge caching, Broadpeak with its Nano-CDN, Media Melon with its QoE analysis or Octoshape.

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9 new trends to help my visit the TV Connect 2013 show floor

Many of us whinged and whined about the name change from IPTV World Forum to IP&TV World Forum because the names were too difficult to tell apart (if you are still looking, it was the adding of the ‘&’ in IP&TV). By naming the event TV Connect the organizers have now moved away far enough for the new name to stick. Now though it must be differentiated from the “Connected TV” events.

This year’s event is too big to just simply attend. I put on my thinking hat to ponder where things are going over the next three years, in order to decide who and what to see in Olympia. The trends below are new impressions of things I’m just beginning to understand, not the obvious ones like drowning in content.

For each trend I’ve suggested, in this blue font, which exhibitor I’ll be looking to see at the show. Please add a comment if you think I’ve missed something important, which of course I have.

Trend 1: Moore’s law looks like slowing down at last

My 2-year old gaming PC still plays all the latest games! Who’d have imagined, Apple still selling iPhone 4’s from its website three years after initial release?

At the same time, if the advantages of Broadband up to a “good DSL” speed  (i.e. from ~10MBPS) seems obvious, many operators are struggling to sell “fibre” speeds (from ~100MPS and above) unless there’s no price increase.

Raw processing power is no longer enough in the TMT sector to reach the mass market beyond geeks & early-adopters, and soon raw bandwidth won’t be enough either. Services must serve a deeper purpose. Ok, how can that be done?

At TV Connect I’ll be looking how the numerous device makers (just for the letter A there are already: Amino, Airties, ABox42, …) have improved the packaging and User eXperience of their products without necessarily changing all that much under the hood since last year.

Trend 2: Analytics everywhere

Big Data is a trendy topic currently at the height of its Hype cycle, which also represents a genuinely new approach. After over a decade of promises, the ability to ingest richer data and process it near to real time is finally here. At last, operators can focus on user experience rather than just connectivity.

I’ll try to scratch under the surface of the “Big Data” words I expect to see plaster onto many booths.

Trend 3: Colliding segments of QoE, UX and Security

The User eXperience (UX) domaine has only naturally linked with Quality of Experience/Service and monitoring. So I’ll be looking for how the QoS/QoE/Monitoring vendors are embracing overall User eXperience. I’ve written earlier about security companies as potential candidates for a stake in this new game, as they know exactly what is being watched by whom when it comes to premium content. In the age of abundance we have entered, a key challenge is content navigation that also means UI design, search and recommendation.

I suppose VO and Nagra come to mind first as having merged much of this, but I’ll also be checking in no particular order: Witbe, Veveo, Verimatrix, Conax, Red Bee, Mariner, Jinni, Ineoquest, Genius Digital, Agama,  …

Trend 4: CDNs going local and the Cloud coming to a TV near you

Other areas where there seems to still be some low-hanging fruit to improve User eXperience include the distribution of heavy (HD) content in networks. All operators with a fixed line network are racing to bring out their own CDNs.

Broadpeak seems to be the only CDN specialist

Some Cloud services like Dropbox or Network PVRs seem obvious. The jury is still out on others as the early disappointment of Connected TV has shown. OTT service delivery platforms (SDPs) will be another thing to look out for.

In the fog we’re all stumbling around in, I’ll try to see which of the one-stop-shops like Kit Digital, Siemens, Cisco, Ericsson or Nagra have the more powerful fog lights. Of course for a best-of-breed approach you’ll need to stop by at almost all the booths.

Trend 5: declining long-term value of Pay TV?

In the early 90s nothing worked better in the home than the fixed-line telephone. The availability and reliability of basic telephone services, whether mobile or fixed has significantly dropped twenty years later. Subscribers have been happy to trade lower prices and mobility for reliability and what we used to call quality. A similar trend can be seen with pay TV services. Early “cord-cutters” are showing that trade-offs are possible here too. Subscribers will probably trade old-fashioned TV quality for better variety, lower prices and better content navigation.

To keep the value in TV, some operators will use bundling or mashing-up TV types of service with social media and communication services.

The companies I’d talk to, to get a handle on this would be those at the forefront of social media like Accedo, or already close to operator’s triple play like SoftAtHome.

Trend 6: device wars growing fiercer

In what my friend Sebastian Becker calls a new rendition of “The Empire Strikes Back”, many European Cablecos have launched powerful boxes that have little to envy from a PC’s spec sheet, as for example with Numericable’s LaBox. At the same time, Google is still happily ploughing millions into various device-centric Google TV projects, and Sony says the PS4 will revolutionize media in the living room. Nobody understands what Microsoft is saying: new OTT devices still crop up in shops ranging from powerful all-in-one boxes to tiny USB or HDMI sticks, … and the list goes on.

So short term, should I need to advise any operators on device architecture, I’ll go for being agnostic.

To get some clarity on this I’d drop in to the OIPF booth to see how standards are helping.

Trend 7: SD à HD à 4K

I saw Sony’s 4K screen at IBC and am a true geek on this one. The 4K industry drive will succeed because it just feels so right in the gut, where 3D with spectacles in the living room never could. 4K or ultra-HD will start to impact on us within three years.

I’ll be keen to see who at the show is already on the ball with 4K, although it’ll be harder to get the timing right on this than just be the fist too early mover.

Trend 8: Capex can really shrink at last

I have written over a dozen business cases for TV rollouts around the world and if you’re small, the killer Capex item is the head-end but if you’re large, it’s the STB.

For the former, new centralized digital “headend in the SKY” services substantial Capex savings. You just send files to be encoded streamed or whatever your head-end requirements are.

As for the larger operators, the STB can still be a killer cost as are fancy devices like the LGI Horizon box. People are actually happy though to spend hundreds of dollars on devices that are even more powerful than any STB. Once the empire has finished striking back, I sense a trend for overall lowering of STB costs.

I’ll drop by the usual suspects here for an update on head ends (Elemental, Envivio, Harmonic, Ateme, etc.) but also try to understand where Avail TVN is at.

Trend 9: Hello TV, Goodbye TV

If the 8 previous trends have a dose of gut feeling, this one – pure conjecture – feels right. I have come to realize that many of us work in the market sector we call TMT. Before I looked it up, I assumed that one of the T’s was for TV. Maybe I’m spending Too Much Time on this, but the acronym actually stands for Technology, Media and Telecoms, no TV anywhere.

So could TV have been just a passing thing? Before IPTV there wasn’t any TV on IP networks, and now in the age of multiscreen galore and OTT, is “TV” already being pushed back out of IP networks in favour of just “video”? Maybe one day there’ll just be Sports, News and Video left so beyond the three year time-frame of this blog we can all come back to the 2017 event which will be rebranded the SNV World Forum.

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Getting The Full Download On DataOffload: Pre-MWC13 Exclusive With Birdstep Technology

www.birdstep.com

In the run-up to MCW 2013, we interviewed Lonnie Schilling, newly appointed CEO of Swedish software company Birdstep Technology, that provides smart mobile connectivity and security solutions.

CTOIC: What do you see as the key theme for MWC in 2013?

Lonnie: Well as in previous years, there are going to be many themes in 2013, but a reoccurring theme, and perhaps the greatest challenge for operators is keeping up with subscriber demand, staying ahead of the bandwidth curve driven by more video rich content and ensuring a compelling user experience for a wider demographic customer base.

CTOIC: How have operators been responding?

Lonnie:  Not always in the best way! It seems that data caps have come back into play, but this is wholly counterproductive and fails to take account how customers want to use their mobile phones. Mobile subscribers are consuming more and more data and watching longer forms of video but these caps are self-defeating in such that customers believe that consuming data implies incurring punitive charges or data throttling which make the service non-compelling. So the real challenge for operators is to come to grips with complementary technologies like Carrier WiFi and Smart Data Offload solutions, and align this with their business needs to meet the requirements of their subscribers.

 CTOIC: But hang on, I thought LTE/4G was supposed to solve this bandwidth crunch?

Lonnie: Yes LTE does bring efficiencies over 3G and certainly more bandwidth, but the business case for the necessary coverage and density is prohibitively expensive. Here too Carrier WiFi is being used as a cost efficient solution for offloading. MNO’s are now beginning to take advantage Smart Data Offload solutions to selectively offload non-premium data, perhaps a YouTube video, to WiFi while keeping premium data, such as a video subscription service like Netflix or Webex on the cellular core to leverage existing Subscriber Management services. In addition to smart selective offload, the MNO is interested in using subscriber analytics to better understand the Customer Experience from the perspective of the handset. The analytics give insight into what services are being consumed over WiFi and cellular, where the subscriber is when they consume the services and the quality of the service is, both objective and subjective. This resolves a key concern MNO’s have had with WiFi; the operator now has complete visibility of the subscriber and service whether the user is on cellular or WiFi.

CTOIC: Presumably you agree LTE/4G does at least scale to the higher bandwidths required for emerging services, even if the costs are high?

Lonnie: I would argue that LTE has not kept up with the bandwidth curve. Just look at how smartphones are being used to consume more video. Did you know that it is expected that 2/3 of the world’s mobile data traffic will be video by 2016 or that globally, the average mobile connection will generate 1,216 megabytes of mobile data traffic per month in 2016, up 1,221% from 92 megabytes per month in 2011, a CAGR of 68%! This trend shows that the rate at which data consumption is growing, continues to outpace the rate at which mobile technology, including LTE, can deliver bandwidth. So here’s the telling data point, LTE gives us roughly 12x increase in bandwidth over 3G, but bandwidth growth over the period since LTE began development has gone up 30x. And, according the Cisco, the problem further exacerbates over the next few years. LTE is behind the curve when the market is demanding greater bandwidth.

CTOIC: So what is the answer?

Lonnie: I believe MNO’s must be more pragmatic about augmenting their mobile service offering with Carrier WiFi, in conjunction with Smart Data Offload solutions. By deploying an intelligent offload solution, the MNO can become much more innovative in how they package and tariff the service and effectively compel their customers to consume more instead of less. By associating network policy with the intelligent offload solution, the MNO decides which applications will be transported via cellular or WiFi determined by time-of-day, location, quality of connection or user policy profile. The point is that the MNO can be completely agnostic to the access medium for a greater aggregate RAN capacity, or develop innovative business models for maintaining premium traffic on the cellular and non-premium traffic over WiFi. Standards such as Hotspot 2.0 and ANDSF enable the automated network discovery, selection and security, as is done today in cellular networks. Then link this to the ability to have real-time active / passive analytics for the MNO to maintain a very clear perspective of the customer experience, even when using WiFi, and the MNO maintains the control of the experience associated with their brand and offering. It is not a huge leap in faith to foresee in the very near future that a customer can globally roam and handoff between cellular, WiFi and back to cellular based on a defined network policy.

CTOIC: How quickly do you anticipate this happening?

Lonnie: It’s already begun! But fact is that it will happen much faster than it did for the cellular industry, which took 30 years to get to where we are today with transparent international roaming where subscribers are unaware of all the transactions between operators taking place in the background. All that complexity is completely shielded from the user even though their own handsets are participating in the transactions. I believe the “Law of Accelerated Returns” tells us that it may be up to an Order-of-Magnitude less time than it took for cellular. Besides, the hotspot infrastructure is already there or under construction, and of course the industry understands well how to develop and negotiate roaming agreements.

 CTOIC: Presumably cellular operators will not offload all their data. What data will they keep on their own infrastructures and how will that decision be made?

Lonnie: That will vary between service providers. But one thing they will all want is the ability to make intelligent decisions in real time over what data to move according to business rules and perhaps traffic conditions. Those decisions will be made by policy and executed in Smart Offload software that understands the subscriber, the data, the location and time-of-day and can offload according to specified rules.

CTOIC: What might those business rules be?

Lonnie: A service provider network might be getting a lot of You Tube traffic that is filling up the cellular network, and that could be offloaded to Wi-Fi. But say that operator has a contractual relationship with another OTT provider like Netflix that requires guaranteed QoS and the ability to monitor the activity. Then Netflix traffic would be kept on the cellular network and use the subscriber management capabilities there.

CTOIC: How will Wi-Fi be integrated with cellular?

Lonnie: That is still subject to debate. There are various options on the table, with some advocating running Wi-Fi in parallel with the cellular infrastructure and others who believe cellular and WiFi to be converged in the Packet Core. Regardless of the level of integration, I think it likely that operators will want to adopt a hierarchical structure where WiFi is implemented into the small-cell architecture and provides bandwidth and coverage in high-density venues and in-doors.

 CTOIC: Thanks Lonnie, let’s see what MWC 2013 has to answer in this debate.

During Mobile World Congress 2013, Birdstep is located in hall 7, E80, within the Swedish Pavilion

Lonnie Schilling
Chief Executive Officer, Birdstep Technology

Lonnie Schilling

Schilling brings 20 years of experience of equity investment, strategic business development, architecture sales and marketing within the international communications market. He was most recently Director, Mobile Service Provider Sales & Business Development at Cisco and he has also held leading management positions in other global companies such as Motorola, ITT, Worldview Technology Partners, Bolt Beranek and Newman (BBN). Schilling holds a B.S. in Computer Science from the University of Maryland. He completed graduate and postgraduate studies at the Swiss Federal Institutes of Technology, the International Institute for Management Development, INSEAD and the Marshall School of Business at USC.

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CDN 3.0 White Paper

CDNs have improved in leaps and bounds in the last decade. This white paper asks if mainstream suppliers are now struggling to deliver the next big improvement. We look into whether there could be a window of opportunity for network operators to get back into the game. Live OTT streaming is considered a great catalyst for this opportunity.We finish by looking into what the future of CDN’s might look like in the next few years.

Enter your name and email address to download CDN 3.0 White Paper

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IP&TV World Forum MENA report Part 2/2

This second report form this year’s IP&TV World Forum in Dubai covers in detail the Selevision solution for OTT and operator branded IPTV services. There is also a description of Mariner Partners xVu product demonstration and Anevia’s adaptive bit rate solution.

Selevision
I visited Selevison’s booth, the largest on the floor except of course for Etisalat that had its own section. Selevision is a Saudi-based company with a complete TV solution for operators and also a B2C offering aimed at 15 Arab speaking countries. The core TV product has all the latest bells and whistles for an STB based solution but I didn’t see any multiscreen on the booth.

Bilal Abo Alul, the Bahrain project manager for Selevision, was my guide.
The main product on display that he showed me was a hybrid DVB-S / IP HD box with 2 tuners. The device is manufactured by Strong and has the Oregon media browser on board. Push and pull VoD are available and the PVR supports time-shifting with its 250GB HD.

An unusual feature is that the circular time buffer stored on the disk is 3 hours long instead of the usual 1 hour and more importantly, it isn’t reset each time the channel is changed. I’ve often cursed my live-TV rewind because it couldn’t do just that. I suppose the ultimate solution would then be – to somehow link this with a record and a catch-up feature. You could then zap all over the place looking for the best movie, once found, hit the start-over feature or store it in your library. I know some platforms do bits of this but it’ll be quite a while until the seamless user-experience I just described can be delivered, if ever content-owners allow it. Selevision pointed part of the way at least.

The box gives access to a content catalogue aggregated by a third party, Grey Juice Lab. The VoD store already has over 200 titles with 500 being the short-term target. The Technology is assembled in house with components developed in France by Vianeos and Hyperpanel.

Selevision has already sold 20k boxes in Saudi Arabia. The box comes by default with VoD and Free To Air channels, and users can also subscribe to Al Jazeera sports and Abu Dhabi media packages. Bilal told me that OSN the leading TV platform in the region should be coming soon to the box.

On the IP side, Catch-up services over 7 days are available for 10 channels. Currently this is on an all-or-nothing basis per channel which could prove problematic in the future as some stations agree for only parts of their programming to be made available in this way.

Other interesting features I was shown included RSS feeds and the unavoidable YouTube App. Note that for the latter, no censorship is required because the IP feed is local and therefore supposed to be censored itself. Surprisingly content can be put on an external hard disk. Basic media-centre features are also available to consume content from a USB stick.

Bilal also showed me the STB and service that they put together for the Bahrain telco Batelco based on an IP-only version of the same middleware. 160 live TV channels are available (3 FTA and the rest within different Pay-TV packages). Also on the Selevision booth was a customized version of the box for KAUST (University) on a Motorola platform. 10k users are deployed currently on this slightly older version.

Dubai Studio City

Dubai Studio City had a booth that was promoting the free Zone providing office space and other logistics and legal aid for companies wanting to come and do business in Dubai. In the same booth, Rufoof (which means ‘shelves’ in Arabic) was also showing its wares. They are a 10-person start-up claiming to be the first local platform to assist publishers on electronic distribution on the latest devices. They do the software development and Content Management system and if I understood correctly, they even act as an Electronic publishing house themselves.

Anevia

This French company that was here to talk about … [drum roll … wait for it] OK so you guessed: OTT & Multiscreen. I say talk about because they didn’t bring a demo, it was just PowerPoint. However their solution seemed interesting and you can tell that they have been thinking hard about the whole adaptive bit-rate issues for a long time. I’m actually a bit miffed that their CTO brought out a white paper on the subject just before the one I authored for Verimatrix and Harmonic came out last year.

[Warning technobabble coming ⇒] The architecture they presented was more resilient and scalable that most of what I’ve seen so far. The ABR multiscreen solution uses a circular buffer just before the chunking takes places and the Origin server gets its feed. That way Anevia can easily implement a scalable catch-up TV and NPVR or Time-shift feature in the network. The Edge servers in their complete solution are offered by default with 10 GB of storage so that up to 10k subs (assuming 1Mb streams) can be supported at each edge server. They also recommend putting their Balancer at the edge for load-balancing and edge-based failover.

The Anevia in-house monitoring solution uses data collected from the Origin server, the edge servers and the load-balancers, and also from optional probes that can emulate user behaviour to capture real Quality of Experience.
[⇐ All clear – end of technobabble warning]

Although so far Anevia has sold all the separate components of the complete OTT, multiscreen solution in various combinations, only one instance of the complete solution is being deployed. This showcase operator deployment will be announced soon.

Mariner Partners

This Canadian company was showing off the latest version of its xVu product. Mariner is a company born out of an operator with founders that understood that the traditional Telco QoS (Quality of Service) approach to TV would not cut it. QoE (Quality of Experience) is the mantra of many of the suppliers in this space, but Mariner brings an interesting touch. They approach the issue from the Customer Experience angle.

All the QoE vendors have something to offer to all Telco stakeholders, but Mariner’s approach is different in that their xVu product is also designed from the outset for the customer support teams as well as for the Network Operations Centre (NOC). The impetus here is first on preventing and fixing a bad customer experience more than running a smooth network. A typical feature that illustrates this approach is the ability to make sure the technician doesn’t leave the customer premise before he receives the green light, so if there must be a truck-roll at least it has the best chance of fixing the problem.

The main constraint on the Mariner solution is that all the devices in the network must either use Microsoft Media room, Cisco’s VQE (Video Quality Experience), Minerva Middleware or be compliant with the latest TR-135 protocol. If none of these criteria are matched, a software agent must be embedded in the STB. I theory this is relatively trivial, but real world project have a tendency to veer away from theory. The demo shown in Dubai was impressive and seemed to make this constraint worth the effort. I was shown how operators can drill down from a global network view through all the layers of the topology to a specific customer STB that has an issue. One unique feature of this monitoring approach was the ability to identify on the silent errors: in IPTV architectures that include packet repair, customer quality may seem satisfactory, while the packet repair is actually burning the CPU faster and faster. The operator is able to fix such silent issues before customers complain.

Dune HD
Sometimes I just don’t get it. What did Dune HD hope to get out of the show? On their booth, this German manufacturer was showing Hybrid STBs and media players. They come from the retail sector and I think I understood that their products’ USP is that they can also be used stand-alone. Hmm, maybe they should then present at a CE show. Anyway their key customer for managed services is Kartinal TV in Germany.

Dune HD claims to develop only hardware and software. Their devices “don’t need” middleware. The low-level (i.e. non-HTML) aspect of the UI means it’s pretty nifty even on low-end chipset. As usual with this kind of setup, only one chipset manufacturer is supported; in this case it’s Sigma designs. The boxes run under Linux and are made in Taiwan.